BLD Improvement Engineering (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and interact with our content.
By using this website, you agree to the collection and use of information in accordance with this Policy.
Who we are
BLD Improvement Engineering provides process engineering consulting services to the mining and metallurgical industries. This website is used to present our services, share updates and insights, and allow potential clients to contact us.
Information we collect
We collect and process personal information that you choose to provide to us, as well as certain technical information automatically collected when you use the website.
We may collect:
Name and contact details when you contact us (for example via a contact form or email).
Information you include in messages or enquiries.
Technical data such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
Information you provide when you leave a comment on a blog post.
We only collect information that is relevant and necessary for the purposes described in this Policy.
How we collect your information
We collect personal information in the following ways:
When you contact us directly, for example via a contact form, email, or phone.
When you leave comments on our blog posts.
Automatically, through cookies and similar technologies when you browse the website.
Cookies
We use cookies and similar technologies to help the website function properly, improve your browsing experience, and understand how visitors use the website.
You can usually choose to set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the website may not function properly.
Comments
When visitors leave comments on blog posts, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it, and their privacy policy governs how they handle that information. After approval of your comment, your profile picture (if any is associated with Gravatar) may be visible to the public in the context of your comment.
How we use your information
We use your personal information to:
Respond to your enquiries and communicate with you.
Provide information about our services.
Manage and improve our website and user experience.
Monitor and protect the security of the website.
Comply with legal and regulatory obligations.
We will not use your personal information for purposes that are incompatible with those listed above.
Legal basis for processing
Where applicable, we process your personal information on the following legal bases:
Your consent (for example, when you submit a contact form or post a comment).
Our legitimate interests in operating and improving our business and website.
Compliance with legal obligations.
Who we share your data with
We do not sell your personal information. We may share your information with:
Service providers who assist us in operating the website and our business (for example, hosting, security, and analytics providers).
Professional advisers such as lawyers, auditors, or insurers, where necessary.
Authorities or regulators where required by law or to protect our rights.
If you request a password reset for any site access we provide, your IP address may be included in the reset email.
Any third-party providers are required to handle your data securely and only in accordance with our instructions and applicable laws.
How long we retain your data
We retain personal information only for as long as necessary for the purposes for which it was collected or to meet legal, regulatory, or reporting requirements.
Contact enquiries: kept as long as needed to respond to you and maintain business records.
Comments: when you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and automatically approve follow-up comments instead of holding them in a moderation queue.
When information is no longer required, we will delete or anonymize it in a secure manner.
Your rights over your data
Depending on your jurisdiction, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal or legitimate business requirements.
Object to or request restriction of certain types of processing.
If you have left comments or contacted us, you can request an exported file of the personal data we hold about you and request that we erase it, subject to data we must keep for administrative, legal, or security purposes.
To exercise these rights, please contact us using the details in the “Contact us” section below.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
We may also use third-party hosting and analytics services that process data on our behalf, which may involve transfers of data across borders; where this occurs, we take steps to ensure your data is appropriately protected.
Security of your information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-party content
Our website may include embedded content such as videos, images, or articles from other websites. Embedded content from other websites behaves in the same way as if you had visited those websites directly, and those sites may collect data about you, use cookies, and track your interaction with that content. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.
Children’s privacy
Our website and services are intended for business and professional audiences and are not directed to children under the age of 18. We do not knowingly collect personal information from children; if you believe a child has provided information to us, please contact us so that we can remove it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make changes, we will update the “Last updated” date below.
Last updated: 09 February 2026.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your data rights, please contact us using the contact details provided on this website.